Mini RCR Large Cargo Rack

Limited 6-Month Warranty Thank you for choosing Mini RCR. We are committed to delivering high-quality products and stand behind the craftsmanship of our e-bikes. To ensure your satisfaction, we offer a limited 6-month warranty covering defects in materials and workmanship. What Is Covered Manufacturer Defects: This warranty covers defects in the lithium-ion battery, electric motor, and other components of the e-bike that are due to issues in manufacturing. Coverage Period The warranty is valid for 6 months from the date of purchase. What Is Not Covered Modifications: Any modifications to the tune, motor, battery or any major structural components including suspension, axle, frame or electronics not purchased from or supplied by Mini RCR will void the warranty. Any third party modifications by any party will void the warranty. Riding Damage: Damage resulting from riding the e-bike, including but not limited to impacts, crashes, or accidents. Improper Use: Issues arising from improper use or maintenance of the e-bike, including failure to follow the manufacturer’s instructions. Wearable Items: Components that naturally wear out over time, such as tires and tire damage. Water/Weather Damage: Damage resulting from exposure to water, extreme weather conditions, or other environmental factors. Battery Exclusions: The warranty does not cover the battery if it’s damaged by power surges, using the wrong charger, poor maintenance, misuse, or water damage. Warranty Decisions: Mini RCR has the final say in determining if a damaged or defective E-bike or component is covered under this limited warranty. Warranty Validity Original Owner: This warranty applies only to the original purchaser of the e-bike and is non-transferable. Proof of purchase must be provided to make a warranty claim. How to Make a Claim To make a warranty claim, please contact our customer support team at support@minircr.com with your proof of purchase and a description of the issue. We may require photos or other documentation to assess the claim. Warranty Process Evaluation: Our team will review the information provided and determine if the issue is covered under warranty. Resolution: If your claim is approved, we will offer repair or replacement of the defective parts at no cost to you. Please note that any repairs or replacements not authorized by Mini RCR may void this warranty. We appreciate your understanding and support. If you have any questions or need further assistance, do not hesitate to reach out to us. The warranty and legal terms for your Mini RCR E-bike, such as the terms of purchase, are subject to change. To stay updated with the latest warranty information, please visit the Mini RCR website. Shipping Damage Policy While the Limited Warranty does not cover shipping damage to components, Mini RCR offers a replacement for such damages under these conditions: Report within 30 Days: You must inform Mini RCR about any shipping-related damage to covered components within 30 days of receiving your E-bike. Provide Photographic Evidence: Submit a dated photograph of the damaged components to Mini RCR. Return Packaging and Paperwork: Send back all the original packaging and accompanying paperwork that came with the E-bike. Document Visible Damage: Before accepting the shipment, note any visible damage on the shipper’s Bill of Lading. It’s crucial to act quickly as shipping damage claims are time-sensitive. You are responsible for inspecting the E-bike for any damage as soon as you receive it. Independent Shipping Methods If you opt for an independent shipping method, like a freight forwarder, Mini RCR will not replace any components damaged during this process. Credit Card Chargeback Policy Should a chargeback be issued on your credit card for the purchase of an E-bike, and you retain possession of the E-bike, the Limited Warranty provided will be suspended. The warranty will remain inactive until the chargeback dispute is fully resolved.